Shipping policy

Shipping Policy

HiDREAM offers tracked standard shipping to the contiguous United States and Washington, D.C., Australia, Canada, Germany, the United Kingdom, France, and the Netherlands. The delivery options and final destination availability shown at checkout apply to your order.

Order processing

Orders are processed within 1 business day, Monday through Friday, excluding public holidays. You will receive a confirmation email after placing your order and a shipping confirmation with tracking details after dispatch.

Shipping rates

  • Orders under $59 USD: $5.99 USD standard shipping.
  • Orders of $59 USD or more: free standard shipping.

These rates apply to all supported destinations. Standard delivery is estimated at 5–10 business days after dispatch. We do not ship to Alaska, Hawaii, U.S. territories, U.S. military addresses (AA, AE, AP), or the associated Pacific island destinations. These destinations are unavailable at checkout. Available destinations are shown at checkout. The order subtotal after discounts and before taxes is used to determine free-shipping eligibility.

Tracking

When your order ships, we will email the tracking number to the address used at checkout. Tracking updates may take time to appear after the carrier receives the parcel.

Customs, duties, and taxes

Our displayed prices include applicable sales taxes, and we do not add sales tax at checkout. For eligible U.S. orders, HiDREAM covers import duties and import taxes. For other supported countries, import duties, import taxes, or customs fees imposed by the destination country remain the recipient’s responsibility unless otherwise stated at checkout.

Delays and address changes

Carrier, customs, severe weather, peak-season, public-health, or other circumstances outside our control may delay delivery. If you need to correct a shipping address, contact us within 24 hours of placing the order and before it ships. We cannot guarantee changes after dispatch.

Missing or damaged parcels

If your tracking shows a delivery issue, or your parcel arrives damaged, contact info@hidream.co with your order number and supporting photos where applicable. We will review the carrier information and help resolve the issue.

Contact

For shipping questions, email info@hidream.co.