We accept major credit/debit cards (Visa, Mastercard, Amex), Afterpay and PayPal.

Discount or promotional codes cannot be combined. We will always honor the better discount for your purchase.

If you are having any issues with a promotion applying to your order, please reach out to us at info@hidream.co

We work hard to ensure every piece from our collections arrives to you in perfect condition.

However, in the unlikely case of an item being delivered as faulty, we request that we are notified within 14 days of delivery and we will be happy to offer repair, replacement, or refund options. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to info@hidream.co for further review.

We understand some pups may get excited with our items and chew them up. Unfortunately, this is not considered a part of regular wear and tear, and isn't a defect on our part. Feel free to reach out toinfo@hidream.coto see what we can do for you.

You can change or cancel your order as long as it has not been shipped. Contact us as soon as possible to make any changes.

All promo codes are available for a limited time and while supplies last. Expired codes are no longer valid and cannot be used.

All orders placed prior to 2 pm will be dispatched the same day (excluding Saturday, Sunday and public holidays). Orders placed after the dispatch cut-off time will be processed on the following business day. Orders placed after cut off on Friday and through the weekend will begin processing on the following Monday.

*Please note: During peak periods (Sale or Public Holiday periods), same-day dispatch may not be applicable due to a high volume of orders received.

Express- Free Express Shipping for orders over $99 
Flat rate of $10.00 (under $99)

Delivery within 5-10 business days

Please note:

Express orders will be redirected to your local Post Office if your address is unattended at the time of delivery.

*Please note, HIDREAM is not responsible for any delays caused by couriers, especially during high volume seasons. However, these are the best delivery estimations available and are quite reliable and quick. Further, items purchased on pre-order are subject to varying shipping times.

If the receiver gives the courier authority to deliver without a signature or the receiver gives the courier authority to leave, STRAY-ED is not held liable in the event the parcel goes missing. Further, STRAY-ED will not be able to refund or resend the parcel. We appreciate your understanding.

Accidentally put down the wrong address? Contact us as soon as possible to make any changes. Once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender. However, we will do whatever we can to help so email us at info@hidream.co we’ll see what we can do.

Returns & Exchange

RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 30 days of purchase, subject to the following conditions:

Your original receipt & order number must be provided as proof of purchase.
The item(s) must be in original condition and packaging, with tags attached. Be cautious when trying on to prevent marking the leather.
Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.
Direct exchanges are only available for Australian customers and are offered on sizes only, otherwise a store credit will be issued to you to make a repurchase.
Personalised items like the alphabet letters for our Signature Collar cannot be refunded or exchanged.
If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned.
HIDREAM reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered byHIDREAM.

You will be required to pay for your shipping costs if you return your order for a refund. We will deduct a flat rate of $15.00 from your refund and provide a return shipping label.

If you return your item for an exchange we will waive the cost of return shipping and provide a return shipping label complimentary.

DOMESTIC VS. INTERNATIONAL RETURNS

You will be required to pay for your shipping costs if you return your order for a refund. We will deduct a flat rate of $15.00 from your refund and provide a return shipping label.

If you return your item for an exchange we will waive the cost of return shipping and provide a return shipping label complimentary.

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 30 days of purchase, subject to the following conditions:

Your original receipt & order number must be provided as proof of purchase.
The item(s) must be in original condition and packaging, with tags attached. Be cautious when trying on to prevent marking the leather.
Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.
Direct exchanges are only available for Australian customers and are offered on sizes only, otherwise a store credit will be issued to you to make a repurchase.
Personalised items like the alphabet letters for our Signature Collar cannot be refunded or exchanged.
If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned.
HIDREAM reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered byHIDREAM.

You will be required to pay for your shipping costs if you return your order for a refund. We will deduct a flat rate of $15.00 from your refund and provide a return shipping label.

If you return your item for an exchange we will waive the cost of return shipping and provide a return shipping label complimentary.

DOMESTIC VS. INTERNATIONAL RETURNS

You will be required to pay for your shipping costs if you return your order for a refund. We will deduct a flat rate of $15.00 from your refund and provide a return shipping label.

If you return your item for an exchange we will waive the cost of return shipping and provide a return shipping label complimentary.

You will be required to pay for your shipping costs if you return your order for a refund. We will deduct a flat rate of $15.00 from your refund and provide a return shipping label.

If you return your item for an exchange we will waive the cost of return shipping and provide a return shipping label complimentary.

Exchanges are only available within 14 days of purchase.

If you would like an alternate size, please reach our returns/customer service team at: info@hidream.co

To begin the return process, you can reach our returns/customer service team at: info@hidream.cowho will reply to any exchange enquiry within 24 hours.

We work hard to ensure every piece from our collections arrives to you in perfect condition.

However, in the unlikely case of an item being delivered as faulty, we request that we are notified within 14 days of delivery and we will be happy to offer repair, replacement, or refund options. Please email an image of the fault, along with your Proof of Purchase (ie. order number) toinfo@hidream.cofor further review.

WHAT IF I RECEIVE AN INCORRECT ITEM
We apologise if an item you have received is not what you ordered. Please emailinfo@hidream.coalong with your order number

We apologise if an item you have received is not what you ordered. Please emailinfo@hidream.coalong with your order number

Upon receiving, your items will be checked to make sure they meet the conditions above, and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.

You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Please note: If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us atinfo@hidream.co

Individual product pages have lots of useful information including photos, features, care instructions, and size guides. If you have additional questions, please contact us at info@hidream.co (with some cute pup pics probably!)

We try to keep our classics in stock year-round. For our more seasonal items, we cannot guarantee they will be restocked. You can however visit the product page of any sold-out item, select the size and colour, and enter your email address to be notified when/if the product becomes available again.

As a general rule of thumb, we recommend sizing up if your dog is in-between sizes. Refer to our size-guide for comprehensive sizing recommendations.